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For prompt service, we ask that you email us for assistance.

Phone center hours (Eastern-Washington DC time):

  • Monday - Friday ------------- 8:30am - 4:00pm, except holidays

Toll free: 877-412-3600

Note: All other hours our staff is handling customer service requests, sales support etc through email. Please eMail us for prompt service. Thank you.


  • To obtain a copy of an invoice: Please eMail the order number, date of order and your name to: We cannot honor these requests by phone. However, you can log into your account to print a duplicate copy of the receipt that was initially eMailed at the time of the purchase.

  • To get a copy of our W9: eMail that request to: We cannot honor these requests by phone.
  • For technical support: eMail Technical questions only, please. All other questions should be eMailed to:
  • Radon results are available at TestProducts.com/results (inquiries concerning your radon test should be sent to:

Telephone support is usually not available for callers outside of the US at this time. Contact is only available via eMail at:


Mailing & payment address:
427 Barnes Branch Road
Marshall, NC 28753-4774

FOR RETURNS, SHIPMENTS OR ANY OTHER DELIVERIES, CONTACT US TO GET THE PROPER DELIVERY ADDRESS & ROUTING CODE FOR THE LOCATION TO RECEIVE PARCEL.

DUE TO SECURITY, PACKAGES &/or PARCELS WITHOUT PROPER APPROVAL & ROUTING CODE WILL BE REFUSED & RETURNED TO SENDER.

eMail with as much information as possible so we can get you the proper address & routing code. THANK YOU.

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