Return Policy
DUE TO SECURITY, PACKAGES &/or PARCELS WITHOUT PROPER APPROVAL & ROUTING CODE WILL BE REFUSED & RETURNED TO SENDER.
Return Policy: All Safety Products (TestProducts.com)
sales are deemed final with the exception of the following requirements.
National Safety does not provide refunds for any reason. Customers who return
merchandise according to the return policy will receive store credit that may be
applied to future purchases. Product manufacturers are solely responsible for
the product warranties. Please refer to your Product Manual for contact info &
instructions. Any merchandise that has been used, altered, is missing parts, missing packaging or is
damaged is not returnable. Accepted returns of unopened merchandise are subject to a $5.00 processing fee plus an 18% restocking charge. Shipping costs to return the product to National Safety are paid by the customer. The customer will receive a store credit for the remaining balance. Store credits have no expiration date & are transferable.
Defective Merchandise: Merchandise purchased from National Safety that is
defective upon receipt may be returned to the manufacturer for repair or
replacement within the warranty period for the particular product. Please
contact the appropriate manufacturer directly with questions about a product
warranty. If the manufacturer does not respond within 10 days of your request
for support, please eMail Safety Products: (sales at TestProducts.com).
Include the order number, date of the sale, product information and a brief
description of the issue.
Items Damaged During Shipment:
Please notify the carrier immediately upon receipt of the product to report the
damage and file a claim.
All sales of non-stocked items, test kits, aerosol products, light bulbs,
paper products, forms and batteries of any type are final and no returns or credits are provided. NO EXCEPTIONS
Meters, Test Equipment and Tools: Requests to return UNOPENED meters and
testing equipment purchased from Safety Products must be received within 3 days
of receipt. Return requests must be made by e-Mail to Sales@TestProducts.com.
The request will be evaluated and a response will be provided. No returns of
merchandise will be accepted without prior written authorization from National
Safety Products. Accepted returns of unopened merchandise are subject to a processing fee plus an 18%
restocking charge or $8.95, whichever is greater. Shipping costs to return the product to National Safety
Products are paid
by the customer. The customer will receive a store credit for the remaining
balance.
Requests to return OPENED meters and testing equipment purchased from National
Safety Products must be received within 3 days of receipt. Return requests must
be made by e-Mail to Sales@TestProducts.com. The request will be evaluated and a
response will be provided. No returns of merchandise will be accepted without
prior written authorization from Safety Products. Accepted returns of opened
merchandise are subject to a $15.00 processing fee plus a 33% restocking charge. Shipping costs to return the product to
Safety Products are paid by the
customer. The customer will receive a store credit for the remaining balance.
Wrong Merchandise: In the event a customer is sent the wrong item(s),
Safety Products will pay for all shipping costs associated with the shipment of
the correct merchandise to the customer’s location and the return of the
incorrect merchandise back to our warehouse. If the incorrect merchandise is not
received by Safety Products within the prearranged specified time period or is damaged or missing
parts, the customer will be charged the full retail price of the item(s).
PLEASE NOTE: ALL SALES ARE FINAL AFTER 3 DAYS OF RECEIPT.
Return Request Procedures
Safety Products will not accept unauthorized returns. Please make sure
to contact customer service at Sales@TestProducts.com BEFORE returning an item
to us.
- Order number
- Your name
- Company name (if applicable)
- Model number of item(s) to be returned
- Condition of the items to be returned
- Complete or missing pieces/parts
- Undamaged or Damaged
- Reason for return request
PLEASE NOTE: Safety Products is unable to issue a credit for any
shipping costs associated with the delivery and/or the return of any items.
When the Return Authorization (RA) number is issued we will provide you
with a ship to location. YOU MUST OBTAIN THIS NUMBER BEFORE SHIPPING YOUR
PRODUCT. The goods associated with this RA number must be post marked within 7
days of issuance.
Please make sure to clearly mark the RA number on the shipping label of the
package. Do not write the RA number directly on the container - ONLY ON THE
SHIPPING LABEL. A copy of the e-Mail correspondence between the customer and
Safety Products should be included in the package.
Safety Products is not responsible for items that do not arrive at our
warehouse. Therefore, we strongly suggest packages be insured and shipped in a
way that provides tracking and proof of delivery.
Items received at our warehouse may take 3 to 5 business days to be processed.
Your TestProducts.com account will be credited within 5 to 7
business days after returned merchandise has been processed.
Manufacturer Warranties Do Not Cover The Following Items:
1. Cost of shipping the product back to
the manufacturer and/or Safety Products.
2. Normal wear, scratches or fading of product.
3. Damage caused by abuse, misuse, tampering with the product including the
removal of the back cover.
4. Damage caused by failure to follow installation and use directions found in
the manual.
5. Consequential damages, incidental damages or expenses, including damages to
property and personal injury.
DUE TO SECURITY, PACKAGES &/or PARCELS WITHOUT PROPER APPROVAL & ROUTING CODE WILL BE REFUSED & RETURNED TO SENDER.
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